1. General
By accessing and placing an order with us, you agree to be bound by these Terms & Conditions. These terms apply to all visitors, customers, and users of our website and services.

2. Orders & Payment
All orders will only be processed once full payment has been successfully received and confirmed. We reserve the right to cancel any order if payment is not completed or verified.

3. Product Information
All products are handmade. As such, slight variations in color, size, shape, or appearance may occur. These variations are natural and do not affect the quality of the product.

4. Preparation Time
Orders are typically prepared within 1–3 working days, depending on order volume and product availability. Custom or bulk orders may require additional time.

5. Pricing
All prices are subject to change without prior notice. The final price will be the amount displayed at the time of order confirmation.

6. Cancellation & Changes
Order cancellations or modifications must be requested shortly after the order is placed. Once an order has entered the preparation stage, changes or cancellations may no longer be possible.

7. Delivery
We provide delivery via courier or runner services depending on location. Delivery timelines are estimates and may be affected by courier delays or unforeseen circumstances beyond our control.

8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order with clear photos for verification. We will assess and provide an appropriate solution, which may include replacement.

9. Refunds & Returns
Refunds are generally not applicable for food products unless there is a verified issue such as damage or incorrect items. Approved cases will be handled accordingly.

10. Limitation of Liability
We are not responsible for delays, losses, or damages caused by courier services, incorrect shipping details provided by the customer, or external factors beyond our control.

11. Acceptance of Terms
By placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.