FAQ
SHOPPING INFORMATION
Yes, all our products are freshly baked homemade using high-quality ingredients to ensure the best taste and texture.
Typically, orders take 1–3 working days depending on the quantity. For bulk orders, we recommend placing your order in advance.
Most of our cookies are baked fresh upon order. However, we may have limited ready stock from time to time.
You can place your order via WhatsApp or through our website / social media platforms.
Yes, we provide delivery via courier or local runner (depending on your location).
Courier delivery: 1–3 working days
Same-day delivery (if available): depends on your area
Store the cookies in an airtight container at room temperature. For longer freshness, you may refrigerate them.
Our cookies can last up to 5–7 days at room temperature, and longer if refrigerated.
Yes, all our products are proudly crafted by a Malaysian Muslim baker, using carefully selected halal ingredients.
Yes, we welcome custom and bulk orders. Please contact us for further details.
PAYMENT INFORMATION
Payment will be deducted once your order is confirmed. For certain payment methods, it may appear as a pending transaction before being fully processed.
A wishlist is a feature that allows you to save products you’re interested in for future purchase. It helps you keep track of your favorite items without adding them to your cart.
We sincerely apologize for the inconvenience. Kindly contact us within 24 hours of receiving your order, along with clear photos for verification. Our team will promptly review the case and arrange a replacement or appropriate resolution.
Order changes or cancellations can be requested shortly after purchase. However, once your order has been confirmed and is in preparation, we may no longer be able to accommodate modifications.
Package tracking enables you to stay updated on your order’s delivery progress in real time. A tracking number will be provided once your order has been dispatched for your convenience.
