Refund and Returns Policy

1. General Policy
Due to the nature of food products, we do not accept returns once an order has been delivered. However, refunds or replacements may be considered in specific cases as outlined below.

2. Eligibility for Refunds or Replacements
Refunds or replacements are only applicable if:

• You received a damaged item
• You received the wrong product
• The item is defective or not as described

3. Reporting Issues
If you encounter any issue with your order, please contact us within 24 hours of receiving the item. Kindly provide:

• Order details
• Clear photos of the product
• Photos of the packaging (if applicable)

4. Assessment Process
All claims will be reviewed on a case-by-case basis. We reserve the right to approve or reject any refund or replacement request based on the evidence provided.

5. Refund Method
If a refund is approved, it will be processed using the original payment method or via bank transfer, depending on the situation.

6. Replacements
Approved replacement items will be arranged based on product availability. If the item is out of stock, an alternative solution may be provided.

7. Shipping Costs
Shipping fees are generally non-refundable unless the issue is due to our error.

8. Non-Refundable Situations
Refunds or replacements will not be provided for:

• Change of mind after order confirmation
• Incorrect information provided by the customer
• Delays caused by courier services
• Minor variations in handmade products (shape, color, size)

9. Acceptance of Policy
By placing an order with us, you acknowledge and agree to this Refund and Returns Policy.