{"id":2232,"date":"2025-12-12T06:41:34","date_gmt":"2025-12-12T06:41:34","guid":{"rendered":"https:\/\/klbtheme.com\/supgor\/?page_id=2232"},"modified":"2026-03-28T10:17:30","modified_gmt":"2026-03-28T10:17:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/zzbites.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2232\" class=\"elementor elementor-2232\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ac8638 e-con-full e-flex e-con e-parent\" data-id=\"2ac8638\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9100306 elementor-widget elementor-widget-supgor-page-banner\" data-id=\"9100306\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"supgor-page-banner.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"klb-page-banner site-page-header text-center text-white\" style=\"--page-header-muted: #fff; --page-header-title-size-lg: 56px\" ><div class=\"container\"><div class=\"page-header-inner\"><h1 class=\"page-title\">FAQ<\/h1><div class=\"entry-teaser\"><p><\/p><\/div><\/div><\/div><div class=\"site-page-header-background\"><img decoding=\"async\" src=\"https:\/\/zzbites.com\/wp-content\/uploads\/2026\/03\/cover2.jpg\" alt=\"\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc643fc e-flex e-con-boxed e-con e-parent\" data-id=\"fc643fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dbf7b76 e-con-full e-flex e-con e-child\" data-id=\"dbf7b76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e94bc6 elementor-widget elementor-widget-heading\" data-id=\"6e94bc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SHOPPING INFORMATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15e1417 elementor-widget elementor-widget-supgor-accordion\" data-id=\"15e1417\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"supgor-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion style-02 ps-lg\" id=\"accordionExample\" style=\"--ps-lg: 20px\"><div class=\"accordion-item\"><h2 class=\"accordion-header\"><button class=\"accordion-button \" \r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\tdata-bs-target=\"#supgor-accordion-15e1417-0\"\r\n\t\t\t\t\taria-expanded=\"true\"\r\n\t\t\t\t\taria-controls=\"supgor-accordion-15e1417-0\">1. Are your products homemade?<\/button><\/h2><div id=\"supgor-accordion-15e1417-0\" class=\"accordion-collapse collapse show\" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">Yes, all our products are freshly baked homemade using high-quality ingredients to ensure the best taste and texture.<\/div><\/div><\/div><div class=\"accordion-item\"><h2 class=\"accordion-header\"><button class=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\tdata-bs-target=\"#supgor-accordion-15e1417-1\"\r\n\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\taria-controls=\"supgor-accordion-15e1417-1\">2. How long does it take to prepare an order?<\/button><\/h2><div id=\"supgor-accordion-15e1417-1\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">Typically, orders take 1\u20133 working days depending on the quantity. For bulk orders, we recommend placing your order in advance.<\/div><\/div><\/div><div class=\"accordion-item\"><h2 class=\"accordion-header\"><button class=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\tdata-bs-target=\"#supgor-accordion-15e1417-2\"\r\n\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\taria-controls=\"supgor-accordion-15e1417-2\">3. Do you have ready stock available?<\/button><\/h2><div id=\"supgor-accordion-15e1417-2\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">Most of our cookies are baked fresh upon order. However, we may have limited ready stock from time to time.<\/div><\/div><\/div><div class=\"accordion-item\"><h2 class=\"accordion-header\"><button class=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\tdata-bs-target=\"#supgor-accordion-15e1417-3\"\r\n\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\taria-controls=\"supgor-accordion-15e1417-3\">4. How can I place an order?\n<\/button><\/h2><div id=\"supgor-accordion-15e1417-3\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">You can place your order via WhatsApp or through our website \/ social media platforms.<\/div><\/div><\/div><div class=\"accordion-item\"><h2 class=\"accordion-header\"><button class=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\tdata-bs-target=\"#supgor-accordion-15e1417-4\"\r\n\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\taria-controls=\"supgor-accordion-15e1417-4\">5. Do you offer delivery?<\/button><\/h2><div id=\"supgor-accordion-15e1417-4\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">Yes, we provide delivery via courier or local runner (depending on your location).<\/div><\/div><\/div><div class=\"accordion-item\"><h2 class=\"accordion-header\"><button class=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\tdata-bs-target=\"#supgor-accordion-15e1417-5\"\r\n\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\taria-controls=\"supgor-accordion-15e1417-5\">6. How long does delivery take?<\/button><\/h2><div id=\"supgor-accordion-15e1417-5\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">Courier delivery: 1\u20133 working days\nSame-day delivery (if available): depends on your area<\/div><\/div><\/div><div class=\"accordion-item\"><h2 class=\"accordion-header\"><button class=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\tdata-bs-target=\"#supgor-accordion-15e1417-6\"\r\n\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\taria-controls=\"supgor-accordion-15e1417-6\">7. How should I store the cookies?<\/button><\/h2><div id=\"supgor-accordion-15e1417-6\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">Store the cookies in an airtight container at room temperature. For longer freshness, you may refrigerate them.<\/div><\/div><\/div><div class=\"accordion-item\"><h2 class=\"accordion-header\"><button class=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\tdata-bs-target=\"#supgor-accordion-15e1417-7\"\r\n\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\taria-controls=\"supgor-accordion-15e1417-7\">8. How long do the cookies last?<\/button><\/h2><div id=\"supgor-accordion-15e1417-7\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">Our cookies can last up to 5\u20137 days at room temperature, and longer if refrigerated.<\/div><\/div><\/div><div class=\"accordion-item\"><h2 class=\"accordion-header\"><button class=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\tdata-bs-target=\"#supgor-accordion-15e1417-8\"\r\n\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\taria-controls=\"supgor-accordion-15e1417-8\">9. Are your products halal?<\/button><\/h2><div id=\"supgor-accordion-15e1417-8\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">Yes, all our products are proudly crafted by a Malaysian Muslim baker, using carefully selected halal ingredients.<\/div><\/div><\/div><div class=\"accordion-item\"><h2 class=\"accordion-header\"><button class=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\tdata-bs-target=\"#supgor-accordion-15e1417-9\"\r\n\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\taria-controls=\"supgor-accordion-15e1417-9\">10. Do you accept custom or bulk orders?<\/button><\/h2><div id=\"supgor-accordion-15e1417-9\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">Yes, we welcome custom and bulk orders. Please contact us for further details.<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2610568 e-flex e-con-boxed e-con e-parent\" data-id=\"2610568\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b691773 e-con-full e-flex e-con e-child\" data-id=\"b691773\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25131f6 elementor-widget elementor-widget-heading\" data-id=\"25131f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PAYMENT INFORMATION\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fa73f1 elementor-widget elementor-widget-supgor-accordion\" data-id=\"1fa73f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"supgor-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion style-02 ps-lg\" id=\"accordionExample\" style=\"--ps-lg: 20px\"><div class=\"accordion-item\"><h2 class=\"accordion-header\"><button class=\"accordion-button \" \r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\tdata-bs-target=\"#supgor-accordion-1fa73f1-0\"\r\n\t\t\t\t\taria-expanded=\"true\"\r\n\t\t\t\t\taria-controls=\"supgor-accordion-1fa73f1-0\">When the order payment is taken of my bank account?<\/button><\/h2><div id=\"supgor-accordion-1fa73f1-0\" class=\"accordion-collapse collapse show\" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">Payment will be deducted once your order is confirmed. For certain payment methods, it may appear as a pending transaction before being fully processed.\n\n<\/div><\/div><\/div><div class=\"accordion-item\"><h2 class=\"accordion-header\"><button class=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\tdata-bs-target=\"#supgor-accordion-1fa73f1-1\"\r\n\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\taria-controls=\"supgor-accordion-1fa73f1-1\">What is wishlist?<\/button><\/h2><div id=\"supgor-accordion-1fa73f1-1\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">A wishlist is a feature that allows you to save products you\u2019re interested in for future purchase. It helps you keep track of your favorite items without adding them to your cart.<\/div><\/div><\/div><div class=\"accordion-item\"><h2 class=\"accordion-header\"><button class=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\tdata-bs-target=\"#supgor-accordion-1fa73f1-2\"\r\n\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\taria-controls=\"supgor-accordion-1fa73f1-2\">What should I do if I receive a damaged or wrong product?<\/button><\/h2><div id=\"supgor-accordion-1fa73f1-2\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">We sincerely apologize for the inconvenience. Kindly contact us within 24 hours of receiving your order, along with clear photos for verification. Our team will promptly review the case and arrange a replacement or appropriate resolution.<\/div><\/div><\/div><div class=\"accordion-item\"><h2 class=\"accordion-header\"><button class=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\tdata-bs-target=\"#supgor-accordion-1fa73f1-3\"\r\n\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\taria-controls=\"supgor-accordion-1fa73f1-3\">Can I change or cancel my order?<\/button><\/h2><div id=\"supgor-accordion-1fa73f1-3\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">Order changes or cancellations can be requested shortly after purchase. However, once your order has been confirmed and is in preparation, we may no longer be able to accommodate modifications.<\/div><\/div><\/div><div class=\"accordion-item\"><h2 class=\"accordion-header\"><button class=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\"\r\n\t\t\t\t\tdata-bs-toggle=\"collapse\"\r\n\t\t\t\t\tdata-bs-target=\"#supgor-accordion-1fa73f1-4\"\r\n\t\t\t\t\taria-expanded=\"false\"\r\n\t\t\t\t\taria-controls=\"supgor-accordion-1fa73f1-4\">What is \"package tracking\" in my orders?<\/button><\/h2><div id=\"supgor-accordion-1fa73f1-4\" class=\"accordion-collapse collapse \" data-bs-parent=\"#accordionExample\"><div class=\"accordion-body\">Package tracking enables you to stay updated on your order\u2019s delivery progress in real time. A tracking number will be provided once your order has been dispatched for your convenience.<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ SHOPPING INFORMATION 1. Are your products homemade? Yes, all our products are freshly baked homemade using high-quality ingredients to ensure the best taste and texture. 2. How long does it take to prepare an order? Typically, orders take 1\u20133 working days depending on the quantity. For bulk orders, we recommend placing your order in<\/p>\n<div class=\"klb-readmore post-buttons\"><a class=\"button variant-black\" href=\"https:\/\/zzbites.com\/index.php\/faq\/\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2232","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zzbites.com\/index.php\/wp-json\/wp\/v2\/pages\/2232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zzbites.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zzbites.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zzbites.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/zzbites.com\/index.php\/wp-json\/wp\/v2\/comments?post=2232"}],"version-history":[{"count":18,"href":"https:\/\/zzbites.com\/index.php\/wp-json\/wp\/v2\/pages\/2232\/revisions"}],"predecessor-version":[{"id":3221,"href":"https:\/\/zzbites.com\/index.php\/wp-json\/wp\/v2\/pages\/2232\/revisions\/3221"}],"wp:attachment":[{"href":"https:\/\/zzbites.com\/index.php\/wp-json\/wp\/v2\/media?parent=2232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}